Refund Policy
At CatchOnTV, we strive to ensure your satisfaction with our services. If you are not completely satisfied with your purchase, we offer a refund under certain conditions outlined in this refund policy.
1. Eligibility for Refund
1.1 Subscription Services: If you have purchased a subscription service from CatchOnTV and are not satisfied with the service, you may be eligible for a refund within a specified refund period, which will be clearly stated at the time of purchase.
1.2 Physical Products: For physical products purchased through CatchOnTV, such as merchandise or DVDs, refunds may be offered within a certain timeframe from the date of purchase, provided that the product is returned in its original condition.
1.3 Digital Products: Refunds for digital products, such as e-books or downloadable content, may be granted on a case-by-case basis, depending on the circumstances and the nature of the product.
2. How to Request a Refund
2.1 Subscription Services: To request a refund for a subscription service, please contact our support team within the specified refund period. You can reach us through the contact form on our website, by emailing support@catchontv.shop, or by calling us at +1 (555) 123-4567.
2.2 Physical Products: If you wish to return a physical product for a refund, please contact our support team to initiate the return process. You will be responsible for the cost of return shipping unless the product is defective or damaged upon receipt.
2.3 Digital Products: For refunds on digital products, please contact our support team with details of your purchase and the reason for requesting a refund. We will review your request and determine whether a refund is warranted based on our refund policy.
3. Processing Refunds
3.1 Timing: Refunds will be processed within a reasonable timeframe after approval. The time it takes for the refund to be credited to your account may vary depending on your payment method and financial institution.
3.2 Cancellation of Services: In the case of subscription services, your access to the service may be terminated upon processing of the refund. You will no longer have access to any features or content associated with the subscription.
4. Contact Us
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at support@catchontv.shop. Our support team is here to assist you and ensure that your experience with CatchOnTV meets your expectations.
Thank you for choosing CatchOnTV!